Hotline, 211 Hotline Helper, Volunteer needed by 211 San Bernardino County

Description: United Way 2-1-1 in San Bernardino County has openings for 2-1-1 Call Center Specialist Volunteers.

2-1-1 is the three digit telephone number for free and confidential social services information and referral. The 2-1-1 Call Specialist responds to calls, collects information, performs caller assessment, provides information to persons seeking help, and conducts follow-up calls.

Duties

• Answer incoming telephone calls
• Collection caller data and enter data into database
• Assess needs of callers and refer callers to appropriate resources
• Conducting follow-up interviews with callers
• Other duties as assigned by 2-1-1 director

Impact Areas: Citizen Action/Academy, Children & Youth, Health & Wellness, Homelessness/Hunger, Seniors, Health & Wellness

Interests: The interests recommended for this project are:
Animal Support, Environment, AIDS / HIV, Children / Youth, Hunger / Homelessness, Renovation, Revitalization & Repair, Adult Education & Literacy, Health & Wellness, Senior Citizens, Disaster Relief / Response

Skills: The skills helpful for participation in this project are:
Counselor

Location: Rancho Cucamonga, CA 91730 (Rancho Cucamonga)

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